Privacy Policy
Last updated: May 2026
1. Who We Are
PermitSync (“we”, “us”, “our”) is an Australian business based in Perth, Western Australia, providing permit-to-work management software and specialist safety support. Our website is permitsync.com.au.
2. Information We Collect
We may collect the following personal information:
- Name, email address, phone number, company name, and enquiry details when you contact us
- Billing, shipping, and payment details if you purchase products through the online store (payment is processed by Stripe - we do not store card details)
- Project and enquiry details submitted through our personnel enquiry form
- Usage data such as pages visited, browser type, and referring site (via analytics if enabled)
3. How We Use Your Information
We use your information to:
- Process and fulfil hardware orders
- Respond to enquiries and provide customer support
- Match personnel requests with suitable candidates
- Improve our website and services
- Meet legal and regulatory obligations
We do not sell, trade, or rent your personal information to third parties.
4. Third-Party Services
We use trusted third-party services to operate our business:
- Resend — contact form email delivery and automatic enquiry confirmations.
- Microsoft 365 / Outlook — business email hosting and enquiry management.
- Stripe — online payment processing. Subject to Stripe’s privacy policy.
- Vercel — website hosting. Subject to Vercel’s privacy policy.
5. Data Retention
We retain personal information only as long as necessary to fulfil the purposes it was collected for, or as required by law. Order records are retained for a minimum of 7 years for tax purposes.
6. Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@permitsync.com.au.
7. Security
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption and we do not store payment card details.
8. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some functionality.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy questions or concerns, contact us at: info@permitsync.com.au